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TERMS & CONDITIONS

CONTACT DETAILS

Timepiece Epicurean LTD

The Business Village

Innovation Way

Barnsley

S75 1JL

 

07573226689

enquiries@timepieceepicurean.com

RETURNS

We have a 14-day return policy, this means you have 14 days after receiving your watch to request a return.

To be eligible for a return, the watch must be in the exact same condition that you received it and come with all additional items e.g. manual, warranty card, etc.

​PRIVACY & SAFETY​

Data Collection Types

We currently collect contact and characteristics such as name, contact information, address, phone number and email address. This information may be captured through emails, phone calls and enquiry forms.

How Data is Collected

The majority of this information is provided by the customer or page visitor, methods of providing information include making enquiries, purchasing goods sold by Timepiece Epicurean and general interaction between the two entities. The information provided is used to communicate with the visitor , make sales to them, deliver goods and purchase goods.

How the Data is Shared

This information may be shared with Watch Register for the purpose of checking the history of watches to ensure they have not been lost or stolen, delivery services such as Royal Mail, Evri, etc. in order deliver the item and the Government due to legal reasons.

GDPR

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

a) Your consent which can be removed at any time by contacting us using the following details:

07375226689

enquiries@timepieceepicurean.com

b) We have a contractual obligation

c) We have a legal obligation

d) We have a vital interest

e) We need it to perform a public task

f) We have legitimate interest

Personal Information

Your information is securely stored.

Personal data is stored in a secure, security protected location including and in secure 3rd part location which include but aren't limited to Wix (marketing), and accounting software. This data will be stored for 10 years in order to maintain a substantial sales history, marketing and financial compliance. This data will then be securely disposed of.

Data Protection Rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquiries@timepieceepicurean.com / 07375 226689 if you wish to make a request.

Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@timepieceepicurean.com, you can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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